Total Quality Management

•Identify several approaches to customer service and describe one more in depth; illustrate the relationship between customer loyalty and output satisfaction.
•Design an output-control and measurement approach to improve process performance.
•Evaluate different process-improvement and management approaches.
•Justify a recommended process-improvement approach.
•Develop an input-measurement and management approach.
•Develop a supplier-management approach to improve input and supplier quality.
•Propose your customer-focused recommendations in your summary or conclusion.