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Santander UK to India

What was the role of these concepts in the whole process of outsourcing the call centre operations of Santander UK to India and then back-sourcing them: o Cost of operations o Customer service o Market competition (400 words length) Explain the three key lessons which you have learnt from the case study about making a Read More

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  • Mar 26, 2021
  • 1 min read
3 years ago|
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What was the role of these concepts in the whole process of outsourcing the call
centre operations of Santander UK to India and then back-sourcing them:
o Cost of operations
o Customer service
o Market competition
(400 words length)
Explain the three key lessons which you have learnt from the case study about
making a business process outsourcing decision? (500 words length)

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